Coronavirus – Synergy Financial Products’ Response

Customers facing financial difficulties

If you have one of our protection plans and are facing financial difficulties as a result of Coronavirus and are worried about your ability to maintain premiums we may be able to help. For more information please call us on 0330 123 9938.

Risk Management

We have put a range of significant measures in place to ensure the service we provide to our customers is not materially affected by the Coronavirus pandemic. Continuous ongoing monitoring and reassessment of the effect of the virus takes place.

Throughout the coming weeks and months Synergy will continue to take all actions necessary to maintain core operational activity. Our priority is protecting customers’ money and data while maintaining our existing level of service.

Prevention and contingency planning

We have put in place a number of preventative measures to ensure risk is reduced as much as possible. These include::

• Communicating to all staff the latest government health advice and information
• Facilitating staff home working
• We have ceased all business travel and cancelled external visits until further notice
• All upcoming staff travel is reviewed and action taken in necessary

In the meantime all remains business as usual.